Please kindly submit an order adjustment and/or cancellation request within 24 hours of your purchase via [email protected] for support.
You will receive a 100% refund if the cancellation request is made within the allowed 24-hour window, without any fee. Because our shelves are handcrafted and packed quickly for shipping, orders cannot be fully refunded if the cancellation request is sent after 24 hours.
Adjustments requested after an order has been placed may result in an additional charge depending on the type of adjustment, such as changes in size, finish, or design.
Our support department will review your request promptly and confirm whether the cancellation or adjustment is valid. Once accepted, your refund will be processed, and the funds will be returned to your original payment method within 5 to 7 business days.
We encourage you to reach out as early as possible to avoid unnecessary delays or costs.
Happy Shopping with us!
Sofmbull Customer Service Department